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App Store verdict · build
A mobile-first service ticket management app with full feature parity to desktop—ticket creation, customer communication, status updates, and ticket assignment—enabling support teams to manage helpdesk workflows from anywhere.
Built for Support team managers and agents at mid-market companies who switched to HubSpot for CRM-helpdesk integration but need robust mobile ticket handling to work remotely or in the field..
The receipts — real demand
“We moved to HubSpot from Zendesk to have full integration of CRM and HelpDesk. With Zendesk we had a mobile app that allowed us to handle service tickets with the same functionality as in our desktops or laptops. Not with this app. Service tickets functionality is very limited. We need to be able to handle customers service requests even when away from our office.”
7.0 / 10 · demand score
Pain 7
Willingness to pay 6
Specificity 8
Audience 7
Competition 2
Why this is a gap
Surfaced from a high-intensity complaint with clear willingness to pay and a specific, reachable audience.